Right of withdrawal

Right of cancellation

The right of cancellation does not apply for companies, legal persons under public law, and special assets under public law.

The right of cancellation does not apply for products, which were provided for customers specification.

You may cancel your contractual declaration within one week after formation of contract (day of ordering) without citing a reason. This cancellation should take the form of text (letter, e-mail to info@austropalm.at). The cancellation period begins with the day of ordering. In order to meet the requirements of the cancellation period, it is essential to inform us of your cancellation or return the goods in the correct time. Cancellations should be addressed to Austropalm.

 

Cancellation consequences

In case of effective cancellation, any contractual performance received by either party should be returned and any utilisation made remitted.

All transport costs in connection with returns are payable by the customer.

If you are wholly or partly unable to return the contractual product received to us, or where this is only possible in a deteriorated condition, then you will be liable to us for compensation to the extent of any lost value.

You have to fulfill your obligations for refunding payments withhin 30 days after declaration of your cancellation.

 

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Exotischer Pflanzenmarkt 7.4.2018
AustroPalm Herbstfest 15.9.2018
1 x Furcraea selloa marginata 30cm - BIO
1 x Thevetia peruviana yellow 80cm - BIO
Net Value: 51,32EUR
+ VAT: 6,68EUR
Total: 58,00EUR
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Asimina triloba 10 seeds
Asimina triloba 10 seeds
5,00EUR
incl. 13% Tax plus shipping

Prices

All prices are in Euro including taxes (plants 13% VAT, fruits 10%, others 20%).

Additionally to the product price we calculate a sum for delivery. This delivery costs will be shown during ordering.

The delivery costs are dependent on the weight of products. The delivery costs of products which will be sent together in one package can be cheaper than single orders.

 

Delivery

All goods are generally dispatched on the next monday or tuesday after receiving payment. Large quantities by goods haulage or air freight. Where necessary delivery may be made in several consignments.

Delivery of plants is only possible into countries of the European Union.

 

Costs of delivery and packaging

The shipping charges are dependent on the country of destination and the weight of products.
Plants bigger than 120cm will be sent by goods haulage , costs of delivery after request.

Austria:

up to 2kg 5,20 Euro

up to 4kg 6,55 Euro

up to 8kg 7,40 Euro

up to 10kg 9,45 Euro

up to 20kg 14,35 Euro

up to 29kg 16,61 Euro

 

Germany, Italy, Slowakia, Slowenia, Czech Republic, Hungary:

up to 2kg 16,05 Euro

up to 4kg 17,18 Euro

up to 10kg 21,70 Euro

up to 20kg 33,00 Euro

up to 29kg 44,41 Euro

 

Belgium, Danmark, France, Greece, Great Britain, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Cyprus, Croatia:

up to 2kg 16,05 Euro

up to 4kg 17,18 Euro

up to 10kg 21,70 Euro

up to 20kg 33, Euro

up to 29kg 44,41 Euro

 

Large quantities (more than 29kg) will be sent by goods haulage or where necessary delivery may be made in several consignments. Prices on request.

If the customer specified a wrong/incomplete address (e.g. wrong city code, wrong house number, etc.), the additional costs for the delivery will be charged at the expense of the customer

 

Delivery

All articles are generally dispatched until the next monday or tuesday after receiving of payment. 

In winter, during deep temperatures, delivery is not always savely possible. In this case we will wait with delivery until warmer temperatures.  We will inform you concerning the time of delivery.

A longer time of delivery or delivery on a specific date is possible on reuqest.

 

Damaged or lost shipments

Shipping and importation are at your risk and expense. Costs incurred through import duties, inspection charges, treatments and the like are solely your responsibility. Damage to, or partial loss of shipments must be noted on receipt by the deliverer on the shipping documents.

 

 

Payment

Payment in advance by the use of paypal or money transfer. In Austria also delivery by cash on delivery is possible (please notice, that for the service cash on delivery 4,20 Euro will be calculated additionally to te delivery costs).

Pick up by the customer from our nursery in Guntramsdorf is on request possible.

 

Reservation of ownership

Goods remain in our ownership until full payment is made.